Goodmorning :)Hope this will makes things a lot easier to Understand.....Happy Reading!!
TEAMS,
PARTNERSHIPS AND ALLIANCES
- Organizations
create and use teams, partnerships and alliances to:
1. Undertake
new initiatives.
2. Address
both minor and major problems.
3. Capitalize
on significant opportunities.
- Organizations
create teams, partnerships and alliances both internally with employees and
externally with other organizations.
- Collaboration
system – supports the work of teams by facilitating the sharing and flow of
information.
Information
partnerships with other organizations
Organizations
from alliance and partnerships with other organizations based on their core
competency:
- Core Competency – An organization’s key strength, a business function that it does
better than any of its competitors.
- Core Competency Strategy – Organization chooses to focus specifically on its core
competency and forms partnerships with other organizations to handle
nonstrategic business processes.
Information
technology can make a business partnership easier to establish and manage:
- Information Partnerships – Occurs when two or more organizations cooperate by integrating
their IT systems, thereby providing customers with the best of what each can
offer.
The
internet has dramatically increased the ease and availability for IT – enabled
organizational alliance and partnerships.
COLLABORATION
SYSTEMS
- Collaboration
solves specific business tasks such as telecommuting, online meetings,
deploying applications, and remote project and sales management.
- Collaboration System – An IT- based set of tools that supports the work of teams by
facilitating the sharing and flow of information.
- Two
categories of collaboration:
1. Unstructured Collaboration (Information Collaboration) – includes document exchange, shared
whiteboards, discussion forums, and email.
2. Structured Collaboration (Process Collaboration) – involves shared participation in
business processes such as workflow in which knowledge is hard-coded as rules.
Collaborative
business functions
>>> Collaboration Systems include:
=> Knowledge Management Systems.
=> Content Management Systems.
=> Workflow Management Systems.
=> Groupware Systems.
KNOWLEDGE
MANAGEMENT SYSTEMS
- Knowledge Management (KM) – involves capturing, classifying, evaluating, retrieving and
sharing information assets in a way that provides context for effective
decisions and actions.
- Knowledge Management System – supports the capturing and use of an organization’s
“know-how”.
CONTENT MANAGEMENT
- Content Management System (CMS) – provides tools to manage the creation, storage, editing and publication of information in a collaborative environment.
- CMS marketplace includes:
1. Document Management System (DMS).
2. Digital Assets Management System (DAM).
3. Web Content Management System (WCM).
WORKFLOW MANAGEMENT SYSTEMS
- Work activities can be performed in series or in parallel that involves people and automated computer systems.
- Workflow – defines all the steps or business rules, from beginning to end, required for a business process.
- Workflow management system –
facilitates the automation and management of business processes and
controls the movement of work through the business process.
- Messaging-based workflow system – sends work assignments through an email system.
- Database-based workflow system
– stores documents in a central location and automatically asks the
team members to access the document when it is their turn to edit the
document.
GROUPWARE SYSTEMS
Groupware Technologies
Groupware – software that supports teams interaction and dynamics including calendaring, scheduling and videoconferencing .
EXPLICIT AND
TACIT KNOWLEDGE
> Intellectual
and knowledge-based assets fall into two categories:
1. Explicit
knowledge – consists of anything that can be documented, archived, and
codified, often with the help of IT.
2. Tacit
knowledge – knowledge contained in people’s heads.
> The
following are two best practices for transferring or recreating tacit knowledge:
1. Shadowing
– less experienced staff observe more experienced staff to learn how their more
experienced counterparts approach their work.
2. Joint
problem solving – a novice and expert work together on a project.
Reasons
why organizations launch knowledge management programs:
WORKING
WIKIS
- Wikis
– web-based tools that make it easy for users to add, remove, and change online
content.
- Business Wikis – collaborative web pages that allows users to edit documents, share
ideas or monitor the status of a project.
WEB
CONFERENCING
- Web Conferencing – blends audio, video and document-sharing technologies to create
virtual meeting rooms where people “gather” at a password-protected website.
VIDEOCONFERENCING
Video Conference – A set of interactive telecommunication technologies that allow two
or more locations to interact via two-way video and audio transmissions
simultaneously.
INSTANT
MESSAGING
- Email
is the dominant form of collaboration application, but real-time collaboration
tools like instant messaging are creating a new communication dynamic.
- Instant
messaging – types of communications service that enables someone to create a
kind of private chat room with another individual to communicate in real-time
over the internet.
- Instant
messaging application.
